Google is constantly making changes in their software. These changes include tweaks in Maps, the browser known as Chrome and many of their other products. About 6 weeks ago, Google Chrome began causing trouble for some of our customers. When they printed a floor plan or map, the page would print with a black box. We have discovered the reason as to why this occurred.
First Some Background:
When we create a floor plan or map, these files are saved as Portable Document Format (PDF's).
When you click to open the drawing, it could be seen so we knew that it was delivered to you.
Then, when you tried to print it, it went black.
Here's What We Found:
New Google Chrome uses their own PDF plugin and set it as the default PDF reader.
That meant that even if you had the free ADOBE READER on your computer, Chrome blocked you from using Adobe Reader and defaulted to Google's version.
The Fix Is Easy And Takes Just A Minute
*click on image to enlarge
Steps to reslove Acrobat issue in Firefox:
*click on image to enlarge
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